616.871.9700

1-888-HOLIDAY

6569 Clay Avenue SW, Grand Rapids, MI 49548

POOL AREA / SPLASH PAD QUESTIONS:

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Q - How many pool passes come with a guest room?
1 - Two queen bed and single king with full size sofa sleeper rooms come with four pool passes passes. 
2 - Single King room comes with 2 pool passes passes.
3 - Suite room types with sleeping capacity of 5 or more come with additional.
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Q - What are the splash pad hours and feature availability?
A - Our pool is open daily from 9AM-10PM. 
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Q - What do I need to enter the pool area?
A - All people entering the pool area are required to have the wristband issued by the hotel at check in.
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Q - What happens if we lose a wrist band?
A - Lost wristbands can only be replaced by purchasing a new wristband for $15. 
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Q - What if my friend wants to come and visit us in the pool area?
A - The pool area is for use by registered hotel guests only. A visitor pass may be purchased depending on the hotels occupancy, call for details. 
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Q - Do I need to accompany my child to the pool area?
A - Children must be 12 years of age or over to enter the pool area without an adult. 12 and under must be accompanied by an adult. 
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Q - Can my child bring their water toys?
A - No water toys or flotation devices are not allowed, however coast guard approved life vests may be approved by pool monitor staff upon inspection.
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Q - Can we bring our own food and beverages and have group gatherings/birthday parties in the pool areas?
A - No. Food and beverages are not allowed on the main deck, or by seating areas around the pool. Large group gatherings/birthday parties requiring use of the hotel's common ares must be reserved in advance! NO EXCEPTIONS! Birthday parties are not allowed unless purchased as part of a hotel package. Sports teams and other group gatherings require advance reservations for use of the hotels function spaces and common areas. We do not allow guests to show up and occupy space without coordinating times and location within the building as this displaces other guests without notice. Space and available time slots for group use are limited and must be booked through the hotel directly, additional charges may apply, call the hotel direct for details.

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Q - Should we bring our own beach towels?
A - For your convenience pool towels are supplied at no charge in the pool area. 
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Q - We live in the area and would like to use the pool area. Are outside guests allowed and what is the cost?
A - Yes, the hotel does allow the public to use the pool area for a fee on certain days of the week -some restrictions apply! Please call the hotel for details.
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GENERAL HOTEL QUESTIONS:

Q - Do children stay free at the hotel?
A - Children 17 and under stay free in their parents room.
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Q - What if we have an extra child in our room?
A - Wristbands come with your room based on the sleeping occupancy limits of the room which may not be exceeded. 
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Q - What if we have 6 or more people staying in our room?
A - The maximum allowable occupancy per fire code for standard room types with two beds, or king bed rooms with sofa sleepers is 5 people. A King room with one bed is 2 people. For families with more than 5 people we recommend one of our larger suite rooms. Please call us for details.
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Q - How many people are allowed per room?
A - Depending on the type of room you have booked, it can range from 2-8. Please call the hotel directly and speak to one of the Front Desk Agents! 
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Q - Do you have adjoining rooms?
A - Yes. You may request adjoining rooms when making your reservation however the hotel cannot guarantee this request due to occupancy limitations.
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Q - Can I request a certain floor, area of the building, or specific room number?
A - You may request any of the above. We will always do our best to accommodate guest requests of this nature, but the hotel cannot guarantee specific locations in the building due to occupancy limitations.
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Q - Do you offer birthday packages?
A - Yes, birthday packages are available on Friday through Sunday only based on availability. Some restrictions and seasonal availability apply please see our Birthday Packages page for details.
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Q - Is there a cost to use the fitness center?
A - There is no charge for the fitness center for registered guests of the hotel who are over the age of 18 years. Children 17 and under are not permitted in this area without an adult. The fitness center is not available for non-guest use and requires a room key for entry.
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Q -  I'm attending another function and want to remove my wristband, how do I get a new one?
A - A member of the front desk staff will be happy to remove your old wristband and will issue you a replacement free of charge.